Cleopatra Palace Hotel - Playa de las Americas (Tenerife)

ex. Mare Nostrum Resort

Avenida De Las Americas S/N, Playa de las Americas (Tenerife), Spain, 38660show map
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Highlights
9
SuperbBased on  918 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Spain

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Overview

Cleopatra Palace Hotel boasts a magnificent location within a 25-minute walk of Siam Park, offering 431 rooms and a tennis court, a sauna and a beauty shop. The property opened in 1996 and features empire architecture.

The hotel puts guests near clean beaches. It is about 2 km away from the center of Playa de las Americas.

The property is close to boutiques and shopping centers.

Sur Reina Sofia airport is situated within a 25-minute drive from Cleopatra Palace Hotel.

Rooms

The hotel has individual guestrooms include basic flat, pavilion room and flat that come with an in-room safe, a mini bar, climate control, TV and a writing table. Some rooms overlook the sea. Decorated in contemporary design, the rooms offer en suite bathrooms with a shower, a hairdryer and a spa bathtub as well as a small fridge, a dishwasher and coffee/tea makers for self-catering.

Eat & Drink

A buffet breakfast is served from 7:00 to 10:30. Guests can unwind in the garden restaurant, which serves splendid Italian cuisine. The Poolside bar features billiards, free Wi-Fi and live music. Chillin Out and Domus Aurea are situated in a commercial area, about 100 meters away of the property.

A buffet breakfast is served and charges are applicable. 

Services

Such business facilities as a business centre, a conference room and a photocopier are available on site.

Relax

Guests can benefit from a wellness centre, a solarium and a hot tub together with Turkish steam bath, a Roman bath and massage. On-site amenities for fitness include a gym, aerobics classes and yoga classes.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   4.  Number of rooms:   431.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Cafe

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor heated swimming pool

Indoor swimming pool

Sports & Fitness

  • Fitness centre
  • Diving
  • Boating
  • Pedal boating
  • Tennis court
  • Badminton
  • Basketball
  • Golf course
  • Billiard tables
  • Darts
  • Table tennis
  • Squash
  • Aerobics

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Full board
  • Breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Gluten-free meals
  • Lunch
  • Dinner
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Paid babysitting/ Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor heated swimming pool
  • Indoor swimming pool
  • Beach access
  • Sun loungers
  • Casino
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Bungalows
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Mountain view
  • Ocean view
  • Pool view

Room features

  • Air conditioning
  • Central heating
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Free toiletries

Self-catering

  • Refrigerator
  • Electric kettle
  • Dishwasher

Media

  • Hi-Fi
  • Cable/ Satellite television
  • Paid films
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Piramide de Arona convention centrePiramide de Arona convention centre400 ft
Safari Shopping CentreSafari Shopping Centre400 ft
Tenerife Surfing CampTenerife Surfing Camp300 ftPlaya de las Americas, Tenerife. Islas Canarias, Espana., Playa de las Americas
Piramide de AronaPiramide de Arona400 ftAvda de las Americas s/n, Playa de las Americas
Light and Music FountainLight and Music Fountain400 ft
Playa de las VistasPlaya de las Vistas1400 ft Los Cristianos, TenerifeSpain
Brewers Droop TenrifeBrewers Droop Tenrife2300 ftPaseo Tabaiba
The PatchThe Patch2400 ft Playa de las Americas, TenerifeSpain
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Bianco RestaurantBianco Restaurant300 ftC.C. Safari,
Bombay BlueBombay Blue300 ftThe Plaza
Thai BotanicoThai Botanico600 ftCC Safari Centre
Empire Modern British Restaurant & Steak HouseEmpire Modern British Restaurant & Steak House400 ftC.C. Safari Center
The Whiskey JarThe Whiskey Jar300 ftEdificio Las Floritas Playa de Las Americas Arona 38660
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Siam ParkSiam Park1.2 mi
AqualandAqualand1.7 mi
Golf Las AmericasGolf Las Americas4600 ft
Veronicas StripVeronicas Strip3700 ft Playa de las Americas, TenerifeSpain
Los Cristianos HarbourLos Cristianos Harbour1.1 mi Los Cristianos, TenerifeSpain
Siam ParkSiam Park1.3 miAutopista TFE 1 Salida 28
Magma Arte & CongresosMagma Arte & Congresos1.5 miAvenida de Los Pueblos S/n
ChayofaChayofa2.3 mi Arona, TenerifeSpain
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Getting around
Airports
Sur Reina Sofia (TFS)9.8 mi
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Reviews
8.6
SuperbBased on  918  reviews
  • 7.0
    Very good

    Location

    Catering, sun umbrellas, cost, no free beds on beach

  • 7.4
    Very good

    Location

    Repetitive evening meals ,Not value for money, even the discounted 3 night package is not value

  • 8.2
    Fabulous

    Location

    Could do with a little renovation and refurbishment in parts. Very clean, breakfast great and staff very friendly and helpful.

  • 7.8
    Fabulous

    I felt the location was fantastic and very central to both the beach and the shopping/restaurant district, the beds and pillows were very comfortable.

    I felt that our room decor was dated and small, there were also long delays in getting food served and bill delivered to our table at the poolside restaurant, there did not appear to be enough staff working and the staff that were there although very pleasant were under immense pressure trying to serve all the tables during lunch time rush, I was appalled at the price the hairdresser (Mediterreanan Palace) was looking to charge (€34.00) for blowdrying my hair, she was extremely unpleasant and rude as well, I walked up the road and found a hairdressers within the Parque Santiago Complex who did a great job for €19.00, that was considerably cheaper

  • 10.0
    Exclusive

    Everything. We spent a lovely week at the hotel

  • 10.0
    Exclusive

    everything

  • 9.6
    Exclusive

    Great service, room/hotel facilities, location/breakfast, free parking, free safe, free fridge

    Design is quite old but cant complain too much about this.

  • 7.4
    Very good

    The only thing good about the hotel was its location, the beach was on the door step!

    No tea - coffee facilites, being from Ireland we love tea, that was disappointing. We were looking for leaflets / flyers for things to do in the area, we love the beach but as we couldn't spend the whole week on the beach - we are just not that type of holiday makers. We had to go to the neighbouring hotel for flyers!! We decided we wanted to go Lordo Parque to see dolphins, whales etc, we went to reception to book the bus, again we had to go to neighbouring hotel to do so!! We had an early flight home, we had to leave the hotel at 3am. We asked at reception the evening before could we avail of the facility for the prepared breakfast in the morning. We were told that we asked too late in the evening(9pm), if we asked a few hours earlier when kitchen was open we could have availed of the facility but since the kitchen closed we had to go to without (depite having paid for breakfast in hotel package) The receptionist / porter, nobody could go out of their way to facility our early departure. It wasn't their job to go into the kitchen!! That morning there were 2 male receptionists at the desk, none of them helped us with our bags down the steps out to the taxi!!

  • 9.6
    Exclusive

    Great value for money, very good location, great breakfast, nice hotel, nice bar/disco next to the hotel - magic, good location for shopping

    The boat trip offered from the hotel was too expensive and the food included was not good. If u book a trip from the offices around would be cheaper to do this trip. Airport transfer needs to be booked 24 hours in advance

  • 8.8
    Superb

    Our stay was 25th wedding anniversary. The staff especially our room maid was exceptional. She made funny things and swans out of the towels and put balloons on the door for celebration. She was excellent. We would llike to return to this hotel again in May/June when we take our next trip to tenerife (we usually go there about 3 times a year). We have stayed in the h10 hotels but this hotel is a step up, however it is a little pricer. We want to book again straight away but would like a good deal this time we plan to stay for 8 nights. We stayed in room 8152 lovely location with a sea view. I have been recently very sick and am battling a serious illness. This is a great treat and hope to return again in May/June and book with Booked.net.

    Everything was just fab.....

  • 6.2
    Good

    Staff were friendly and helpful, on the whole the hotel was kept clean & tidy, location was perfect.

    Thought the price was a little too high, beds were a little uncomfortable. In my opinion there should be tea/coffee making facilities.

  • 5.0
    Guest rating

    nothing

    the most onprofesionable people ever seen are very onfriendly till customer are totaly not able to serve in anyway

  • 9.2
    Superb

    This hotel is just fabulous location location location, right on the beach, across the road from all the best shops and restaurants. Don't bring a towel for 15 euros deposit you get a fresh towel every day and at the end of your stay you get your 15 euros back. Our room wAs cleaned every day and the staff were very helpful. I stayed with a friend a very last minute holiday and the week couldn't have been better. I would definitily return if you like to walk you can pop out the hotel door and walk for miles along beautiful beaches. I found the hotel quiet and relaxing we went may 3rd. We paid 22 each way for taxi to/from airport you would not need a car as everything is on your doorstep. For lunch try cafe de Paris about 20 min walk along sea path if you go right on the sea side of the hotel avocado and prawn salad really good there and they have a terrace which is on the beach. I will definitely be returning

    The beds are hard we ended up putting the spare blankets under our bottom sheets for a bit of padding.

  • 8.2
    Fabulous

    Beautiful location. Lovely layout of hotel and very spacious. Super breakfast. Very clean.

    I was disappointed that there was an extra charge for the spa..pool/sauna facility as this is not indicated at all on the Booked.net website( I thought that that it should have indicated that there would be a charge for those facilities) . One of the reasons I chose this was for this facility and assumed it was in the cost. Saying that ,this is not a "fault" with the hotel itself. However I did not use this facility as thought it was very basic. I love the booking .com facility, however my choices below will reflrec my comments here.

  • 10.0
    Exclusive

    Breakfast - never experienced such a variety Staff - very helpful and friendly regarding hotel, but not so much informed about tourist attractions Great location - just on the beach and main promenade Good parking

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Highlights
9
SuperbBased on  918 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Spain

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Sur Reina Sofia (TFS)9.8 mi
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